Check in

After booking a property, you must provide MadridEasy with information about:

  • Exact date and time of the arrival to the property.
  • Flight information (if applied).

(The check-in will be organized ONLY IF ALL the requirements* are completed by the tenant) Said information has to be sent to MadridEasy at least 48 hours before the arrival to the property.

Check-in Times

Monday – Friday from 9:00 AM to 6:00 PM. No check-in fees required. (Holidays excluded)
Tenant should first pass by MadridEasy office located in cuesta de santo domingo, nº4 to sign the contract.

Check-in outside business hours

Monday – Friday from 6:00 PM to 10:00 PM.
IMPORTANT: Clients who request to check-in within this time frame, will need to pay a fee of 40€ (+21% VAT) per person.**

Check-in during weekends & holidays

Saturday – Sunday & holidays from 9:00 AM to 9:00 PM.
IMPORTANT: Clients who request to check-in within this time frame, will need to pay a fee of 50€ (+21% VAT) per person.***

Non Check-in Times 

Check-ins are not conducted on:

  • Monday – Friday from 10:00 PM to 9:00 AM
  • During weekends and holidays from 9:00 PM to 9:00 AM

Airport Shuttle Conditions 

Tenants that have selected and paid for the airport shuttle service have 7 days before their arrival to provide MadridEasy with their flight details. Tenants that experience flight delays, cancellations, delays in immigration or in baggage claim must contact MadridEasy & the shuttle service company as soon as possible. Drivers will wait a maximum of 60 minutes at the airport. If not notified of any delays/cancellations drivers will leave and tenants will forfeit their shuttle service.****

Contact Information

Shuttle Service Company: +34 647 774 806
MadridEasy Customer Service: +34 915 938 352 / +34 609 448 304 / +34 608 606 959
Skype: MadridEasy

Tenants who don’t wish to pay the off hours check-in fee, in order to move into their reserved booking, will have to wait until the next established WEEKDAY check-in time. Request of the off hours check-in service has to be submitted 7 days before the arrival to the property. Check-in service fee must be paid either on the day of the arrival in cash or along with the first month rental payment before arrival.

*Before you check-in (receive the keys of your property), you should have:

  • finished all the following payment: first month’s rent, first month´s utilities fees (if applied), security deposit and related management fee. In case of the payment is made by bank transfer, a justification should be provide to MadridEasy before the check-in as the transfer usually takes days to arrive.
  • provided all the needed documents (passport, enrollment paper or work contract, etc.)
  • signed the contract
    (The contract will be signed in MadridEasy office for free check-in; the contract will be signed in the apartment for Check-in out-side business hours.)

**Tenants landing in Madrid around or close to 8:00PM, are recommended to find alternate accommodations for that evening. Normally it takes around 2-3 hours to collect the luggage, pass through immigration and arrive from the airport to the booked property. Therefore, it´s possible that checking-in will no longer be possible. The check-in will be arranged the next day within the pre-established time frame.

***Clients who want to request the off hours check-in service, however, arriving within the weekend or during a holiday around or close to 9:00PM, will need to find alternate accommodations until the next day (after 9:00AM) in order to check in at the established time. ***Airport shuttle service prices are per person and per trip. You must inform MadridEasy 7 days before your arrival where you would like your drop-off point to be:

  • Option 1: Airport –> Alternate accommodation or
  • Option 2: Alternate accommodation –> Property booked with MadridEasy.